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QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life, by John G. Miller
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Note: This is a standalone audio CD.
This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, "What can I do to improve the situation?" Only by being able to ask this "question behind the question" can we take ownership of the problem and start working toward a solution...
- Sales Rank: #161951 in Books
- Brand: Miller, John G./ Miller, John G. (NRT)
- Published on: 2004-09-09
- Released on: 2004-09-09
- Formats: Audiobook, CD, Unabridged
- Original language: English
- Number of items: 2
- Dimensions: 5.84" h x .60" w x 5.07" l, .19 pounds
- Running time: 90 minutes
- Binding: Audio CD
Amazon.com Review
QBQ! by John G. Miller is a motivational primer aimed at purging the "blame, complaining, and procrastination" from the workplace. Miller believes that one of the hallmarks of today's business culture is a lack of personal accountability; he prescribes the cure in this series of short stories and personal observations drawn from his years of experience running his organizational development firm. His main point is that positive change begins with individuals changing themselves: "Instead of asking, 'When will others walk their talk?' let's walk our talk first." The result is choppy (39 chapters in 115 pages), and at times Miller's advice boils down to truism and cliché. Nevertheless, managers whose workplaces demand remedial, straightforward advice should find a useful tool here. --Harry C. Edwards
From Publishers Weekly
This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, "What can I do to improve the situation?" Only by being able to ask this "question behind the question" can we take ownership of the problem and start working toward a solution. Throughout the book, Miller (who has consulted for major corporations with his firm, QBQ, Inc.) recounts real-world situations—in customer service, retail sales, personal relationships and the corporate boardroom—and the positive and not-so-positive ways they were handled. Each example reinforces the message that personal accountability and ownership of a problem not only leads to a resolution but also lifts people willing to take ownership and action above those looking to play the "blame game." From responsibility, says the author, comes leadership and greater career opportunities. In one's personal life, Miller says, ownership of conflict can also lead to enhanced relationships and greater enjoyment of daily life.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
Review
Country Inn & Suites hotels provides 15,000 copies of QBQ! to guests/staff worldwide in Book It and Return program! -- Press Release
Most helpful customer reviews
6 of 6 people found the following review helpful.
" and "I never thought of it that way and I love it! "
By Paige Hector
So once in a while there comes along a book that really inspires me to make a change. John Miller's QBQ is one of them. Being personally accountable is a quality that is very important to me but Mr. Miller explains HOW to achieve this level of accountability in ways that had me saying "Yes!" and "I never thought of it that way and I love it!". On page 15 he talks about how we really do have choices and that once we realize this "simple" fact, we are one step closer to achieving personal accountability. I've come to love the words "what" and "how" and the power they exude! While the QBQ technique is actually quite simple, do not be fooled. QBQ is a catalyst to making changes in your life, on all levels. This is one of those books that is a quick read but will be filled with highlighted passages and pages turned down. Thanks Mr. Miller!
3 of 3 people found the following review helpful.
You can ONLY change YOU! Start there amd get this book!
By Skylark826
I've purchased so many books to help me be a better manager and leader to my staff and many have had some good tidbits. This book hits the mark from the first to the last page. It's not a book that will fill you with the usual jargon on being a good manager in 90 days. This is about getting a level deeper into managing yourself and asking yourself the questions. Start there, focus there, on you and being the best you possible and the rest is just noise. Loved this book so much. It helped me more than words can express. Thank you.
2 of 2 people found the following review helpful.
An inspiring resource
By S.H
I first heard of the QBQ during a Zig Ziglar podcast. The author, John Miller, was being interviewed. I was so impressed with what I was learning that I had to purchase the book. The QBQ is truly inspiring. It helps us move from an unproductive mode into one of empowerment. By becoming accountable for our thoughts and actions we are allowing ourselves to grow. The authors approach makes you feel like transitioning your mindset is doable. I have to agree with him, it is doable. By making our thoughts more intentional, we can shift from being a person that blames, points the finger or becomes the victim into an empowered person. It takes effort, and I've learned that this is something to do daily.
I highly recommend this book as resource for both your professional and personal life. It is a fantastic! I love it!
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